faq

we've gathered all the sparkling bits of info you might be wondering about right here. before you slide into our chairs for your next transformation,

take a peek

at our

HOURS

monday:

tuesday:

wednesday:

thursday:

friday:

saturday:

sunday:

closed

10-7

10-8

11-9

10-8

9-5

CANCELLATIONS

life's unpredictable-we totally get that.
when our artists set aside their creative energy & schedules just for you.

these policies help us maintain the intimate, personalized experience everyone in our community deserves.

your understanding helps us continue crafting those moments that make you feel your absolute best.

we're reserving time just for your transformation.

$25 charge for changes

within 48 hours.

$50 charge for changes within 24 hours.

need to reschedule?
the earlier you let us know, the more we can work with you.

UPFRONT
PAYMENT

YOUR TIME WITH US IS AN
EXPERIENCE WORTH SECURING.

some appointments require an upfront payment to hold your chair.

this payment applies to your final balance on appointment day. cancellations within 48 hours means we hold onto that deposit.

we'll use the card you have on file.

like that perfect investment piece, any prepayments are nonrefundable.

need to update your card? just us a call. we've got you.

SERVICE
GUARANTEES

WE WANT YOU TO WALK OUT OF OUR SPACE FEELING ABSOLUTELY INCREDIBLE.

not quite loving your look yet?
here's the deal:

step one

step two

step three

step four

reach out within
72 hours

book your touch-up within a week

we'll fine-tune until it matches your vision

no extra charge because that's just how we roll

WHAT THIS COVERS:
adjustments to achieve the exact vibe we talked about during consultation.

WHAT THIS DOESN'T COVER:
changed your mind, want something completely different, or refunds.

keeping it real keeps our relationship solid
(and the energy right)

BOOKING

NEW COLOR CLIENTS:

we start with a consultation
visit us in-salon ($25) or fill out our online form
some transformations might need both, depending on the vision

NEW HAIRCUT, BLOWOUT, MAKEUP CLIENTS & EXISTING CLIENTS:

book however feels right for you:
call, text, or online.

PAYMENT METHODS

TAKING CARE OF BUSINESS
(SO WE CAN TAKE CARE OF YOU)

WE ACCEPT:

debit/credit (small surcharge applies)
cash (old school cool)
check (keep it classic)
paypal pay in 4 (surcharge applies)

PARKING

WHERE TO LEAVE YOUR RIDE

free 2 hour parking on main street

free non-timed parking on
16th ave & 17th ave
and in the gravel lot across the street from us

COLOR
WARNING

PROTECT YOUR WARDROBE

a little heads up about color days:
we're meticulous with our color application, but even the best artists occasionally create beyond their canvas.

we're obsessed with your hair, but can't be responsible for any color that finds its way to your favorite white tee.

solution? throw on something that comfy that isn't your absolute fav

REFERRALS

SPREAD THE LOVE, GET REWARDED

refer a friend using your unique link
(find it in our online booking portal)

when they complete their first appointment:

they receive a $10 gift card
you receive a $10 gift card too

both gift cards have a 90-day window to use, so make your next visit count, babe.

willow & jade is even better when shared with your circle.

thank you for your understanding these guidelines - they help our artists deliver the exceptional experience you deserve while preserving the creative energy that makes WILLOW & JADE
so special.

your support means everything to us.