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Delivery Information

Shipping Policy

Our aim is to package and post orders within 24 hours of receipt. Our delivery costs cover standard nationwide delivery. Order online anytime or call us to speak to one of our team for more information.

Returns Policy

Our voluntary return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return under our voluntary return policy, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned under our voluntary return policy, i.e. we do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Some health and personal care items are also non-returnable. To complete your return under our voluntary return policy, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery Refunds (if applicable) If you are not 100% satisfied with your purchase, you can return the product and get a refund under the voluntary return policy. Any product you return must be in the same condition you received it and in the original packaging. If your return is approved we will initiate a refund to your credit card (or original method of payment). You will receive credit in a certain amount of days, depending on your card issuer's policies. Late or missing refunds (if applicable): If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@willowandjadenj.com. Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded under the voluntary return policy. Shipping: To return your product under the voluntary return policy, simply drop into our salon or post your product to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.